Going for it - You have created a dedicated position for a process improvement person to head up the SPI effort.

Description - You have recognized that process improvement requires someone who wants to be involved. They must have a vision of the future and the aptitude to plot a course and get you there. Finding a true leader is critical for this position and that individual must willing to accept that their role will not be very well liked at first. 

Ability to assist: Excellent – The level of support is more than adequate and your management is committed to making things better. The full range of Taytek services would be applicable to your organization.